Terms & Conditions (General Terms of Sale)

1. Seller Identification

This website, Shark, is operated by:

  • Company Name: AURA OPERATIONS LTD

  • Business Address: 128, City Road
    LONDON, EC1V 2NX
    UNITED KINGDOM

  • Store Name: Shark

  • Email: contact@shark-expert.com

2. Purpose

These Terms and Conditions govern all sales of products made on the Shark website between AURA OPERATIONS LTD and any individual placing an order (the “Customer”). By placing an order on the website, the Customer fully and unconditionally accepts these Terms and Conditions.

3. Products

The products offered for sale are high-tech solutions intended for pets, home use, and everyday lifestyle needs. Each product is presented with a description that is as accurate as possible. Images and visuals are provided for illustrative purposes only and are non-contractual.

4. Prices

Prices are displayed in the applicable currency and include taxes where required by law. AURA OPERATIONS LTD reserves the right to modify prices at any time. The price charged is the one in effect at the time the order is confirmed. Shipping costs, if applicable, are displayed before final order confirmation.

5. Orders

Orders are placed directly through the Shark website. An order is considered final once the cart has been validated, shipping information has been provided, and payment has been successfully confirmed. A confirmation email is sent after the order is completed.

6. Payment

Payment is due immediately at the time of order. Accepted payment methods are those available on the website at checkout. Payments are processed securely via third-party payment providers. AURA OPERATIONS LTD does not have access to customers’ banking or credit card information.

7. Delivery

Products are delivered to the address provided by the Customer during checkout. Delivery times are estimates only and may vary depending on destination and logistics. AURA OPERATIONS LTD cannot be held responsible for delays caused by carriers, customs, or events beyond its control.

8. Right of Withdrawal

Where applicable by law, the Customer has a 14-day right of withdrawal starting from the date of receipt of the order. Details regarding the exercise of this right are provided in the Refund Policy.

9. Returns and Refunds

Return, exchange, and refund conditions are governed exclusively by the Refund Policy available on the website.

10. Liability

AURA OPERATIONS LTD shall not be held liable for indirect damages resulting from the use of purchased products. Products are intended for normal household use and do not replace professional advice or services.

11. Intellectual Property

All content on the Shark website (texts, images, logos, designs, graphics, trademarks) is protected by intellectual property laws and is the property of AURA OPERATIONS LTD. Any reproduction, use, or exploitation without prior written authorization is strictly prohibited.

12. Personal Data

Personal data collected in connection with orders is processed in accordance with applicable data protection laws. Customers have the right to access, correct, and delete their personal data by contacting contact@shark-expert.com.

13. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. In the event of a dispute, an amicable solution will be sought first. If no agreement is reached, jurisdiction will lie with the competent courts.

14. Modifications

AURA OPERATIONS LTD reserves the right to modify these Terms and Conditions at any time. The version applicable is the one in force on the date the order is placed.